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Forum thread: 590 update
| Mark Fertig 03 March 2015 17:38 |
Hi Marcus, Can't download new version. The connection was reset The connection to the server was reset while the page was loading. The site could be temporarily unavailable or too busy. Try again in a few moments. If you are unable to load any pages, check your computer's network connection. If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the Web. |
| Mark Fertig 03 March 2015 18:30 |
Hi Marcus, Also - I am adding a teacher that previously left and was deleted, but has returned. I am getting the following error when trying to add them: ERROR: Duplicate directory Still having issues with trying to download new version, Mark |
| Mark Fertig 03 March 2015 18:34 |
Ah, have noticed issue for second question. Instead of deleting user (lmartins), we changed her username and full name to match new member of staff (ewilkins), however when on the main Admin page, the username remains as lmartins from last time, but when clicking edit, it is still showing ewilkins. Hope that makes sense! |
| Marcus Butler (STEARsoft) 03 March 2015 19:17 |
Hi Mark, The site hosting the website is a third-party major service provider, so thanks for alerting me to this. On this occasion, it appears that the website is all running fine as far as I can tell, so I'd suggest there's an issue with your computer, browser or network. Perhaps try rebooting or trying a different computer. With regard the second problem, add the teacher giving a different username (to effectively give a different directory name) - eg lmartins2. Once added, change their username to what you want it to be (lmartins). Yours, Marcus |
| Mark Fertig 03 March 2015 19:33 |
Hi Marcus, A bit strange - I have tried downloading another .exe file online, and that works fine. I am getting a Failed - Network error with STEARsoft? I am also able to download version 5.8.0 fine, by changing the URL? Mark |
| Marcus Butler (STEARsoft) 03 March 2015 19:38 |
Hi Mark, That is odd. Perhaps try clearing the cache on your browser (or trying a different computer or different browser). Have you tried internet explorer? Marcus |
| Mark Fertig 03 March 2015 19:55 |
New filtering system was preventing from downloading. Thanks for prompt replies. |
| Marcus Butler (STEARsoft) 03 March 2015 22:13 |
Thanks for reporting your finding. Is your filtering system something that others might have? Is it 3rd party, and is there any way of telling them that STEARsoft is OK? Thanks, Marcus. |
| Mark Fertig 04 March 2015 08:27 |
Hi Marcus, we are running Avast. Will drop them email to say if you wish. |
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