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Forum thread: Re-activation Support
| Chris 23 November 2010 16:10 |
Component: (stearsoft.co.ukSTEARsoft web interfacePalm-device) STEARsoft version: 5.11 Support request: Dear Support, We have tried to change our school network over to windows 7 but the sever didnt accept the change of the OS so we had to revert back to windows XP and when we re-install STEARSoft We could'nt reactivate it- PLEASE RELPY ASAP AS WE ARE ON PAPER REGISTER AT THE MOMENT Thanks, Chris |
| Marcus Butler (STEARsoft) 23 November 2010 18:56 |
Dear Chris, Thank you for your support request. The reason it was not reactivating was that the STEARsoft license only covers installation on one server. Your account records 3 installations and was therefore preventing a 4th installation. There should have been a message to explain this. I can see that the operating system reinstallation you describe would cause a couple of these. I have reset one of the installations so you should be able to now reactivate successfully. One question of interest. I note that you have just one teacher license, so am wondering what size school you are using this in. It sounds quite big from your message. I hope that gets you all back working again. Yours sincerely, Marcus Butler (STEARsoft) |
| Irfan Ally 20 September 2013 19:11 |
Hi Marcus, Need your help. Please can you deactivate the licences on my account. as i have already activated it on 3 pcs as we had some pc problems in the office. how ever we now have new pc's so need to reinstall but cant activate licence. Thanks Irfan |
| Marcus Butler (STEARsoft) 20 September 2013 22:32 |
Dear Irfan, I've just done this for you so it should now activate on your new PC. Yours, Marcus |
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