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Forum thread: Activtiton
| Chris 28 December 2012 16:42 |
Hello, We have just upgraded to Windows 8 and we need to have our account reset to allow us to activate the software, this would be of great help. Thank you, Chris. |
| Marcus Butler (STEARsoft) 28 December 2012 19:46 |
Dear Chris, Thank you for your post. This should already be possible as 2 computer upgrades are permitted as part of the license; just try activating your license on the new computer and it should work. If you have already had 2 upgrades it will indeed need manually resetting. I have made a note to check your account when I have some time on Monday and will reset it then if necessary. Yours, Marcus |
| Chris 29 December 2012 14:47 |
Hello, Thanks for the quick reply! Also I think my account does need manual resetting as it says this: "Sorry. STEARsoft is only licensed for one computer, and you can only change the computer STEARsoft is installed on twice within a license period. If you have a legitimate reason for changing your computer beyond this, please contact technical support to explain the situation and see if it can be changed." Thanks, Chris. |
| Marcus Butler (STEARsoft) 29 December 2012 17:26 |
OK. Thanks for this confirmation Chris, I'll reset it for you on Monday and let you know when it's done. Yours, Marcus |
| Chris 30 December 2012 15:34 |
Thnak you. |
| Marcus Butler (STEARsoft) 31 December 2012 16:39 |
Chris, I've reset your account, so you should be good to activate on your Windows 8 machine. Yours, Marcus |
| Chris 31 December 2012 16:51 |
Hi, Thank you for your help. Chris. |
| Good School High Admin 25 January 2020 21:37 |
Hi, can you close my account and refund me my 5 back please. |
| Marcus Butler (STEARsoft) 25 January 2020 22:23 |
Hello, I was sorry to hear you'd like to cancel your order, but have processed this and issued a refund. You should have received by now a separate email from PayPal confirming this. Once you are satisfied that you have your refund please use the customer login area to delete your account (there is a Close account option in the left panel). If you are happy to share why you changed your mind, I'd be glad to hear and very grateful. With best wishes. Yours, Marcus |
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