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Forum thread: License key
| James Cox 04 January 2011 22:46 |
Due to massive IT issues I have had to re-install STEARsoft three times on my laptop this year meaning that the key won't work please would you be able to assist me in resolving this issue? Many Thanks James |
| Marcus Butler (STEARsoft) 05 January 2011 08:10 |
James, I've reset two of your license slots. Hope that helps. Yours, Marcus. |
| Chris 21 March 2011 19:24 |
Hey, Sorry but could you do me the same as we had a power cut in our school and we had to re-install stearsoft but we need another slot- |
| Marcus Butler (STEARsoft) 21 March 2011 20:23 |
Chris, I've reset two of your license slots. Yours, Marcus. |
| Chris 23 March 2011 16:22 |
Thanks! |
| bradley Smith 21 May 2016 13:16 |
Hi Could you do the same with me please the laptop has been slow so has been erased 2 times and we tried changing the operating system once and it made it worse so could you please sort this? brad |
| Marcus Butler (STEARsoft) 21 May 2016 22:09 |
Hi Brad, Done. So you should be good to activate your license again. Yours, Marcus |
| bradley Smith 21 May 2016 22:26 |
Thank you Marcus Appreciated |
| Barry K. Oliphant 28 November 2016 08:58 |
Hello. For some reason, I keep getting this warning: "Sorry. STEARsoft is only licensed for one computer, and you can only change the computer STEARsoft is installed on twice within a license period. If you have a legitimate reason for changing your computer beyond this, please contact technical support to explain the situation and see if it can be changed. Return to what you were doing." I have not installed this software on any other computer but my home laptop. Could you help me with this? Thanks. |
| Marcus Butler (STEARsoft) 28 November 2016 20:33 |
Hi Barry, Thanks for your post. There are various things that might have happened... Anyway, I've reset your license so you should be good to activate it again. Hopefully, you shouldn't have any more problems, but please get in touch again here if you do. Yours, Marcus. |
| Barry K. Oliphant 28 November 2016 20:58 |
Thanks a lot, Marcus. I'm back online. |
| Louise Maughan 20 June 2018 14:14 |
Hi we are getting an unregistered error since a restart after windows updates. No other changes have been made and we have subsequently stopped and started server control and rebooted. Any ideas please? |
| Marcus Butler (STEARsoft) 22 June 2018 11:07 |
Dear Sue, Really sorry for the slow reply. You should be able to press the 'Activate License' button in the Administrator area to resolve this issue. If that doesn't fix it please let me know. By the way. I don't know if you'd noticed the new Cloud Server option. If you think this might be attractive we could look to move you across as a valued customer (no additional cost). Yours, Marcus |
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